SpennX

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How can we help?

Questions? We’re here to help.

 

Our goal is to provide you with the best experience — whether you need support, guidance, or just want to understand how things work.

 

Browse our FAQs or contact our support team for assistance.

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FAQs

Getting Started & Account Setup

How do I open a SpennX account?

 

  • Download the SpennX app from Play Store or App Store

     

  • Sign up with your phone number or Ethereum wallet 

     

  • Create your PIN and follow the prompts

Yes. SpennX lets you register securely with your Ethereum wallet, no SIM card needed.

Use the “Forgot PIN” option in the app. You’ll verify using your phone number or wallet.

Sending & Receiving Money

Send to:

  • A phone number

  • Bank account

  • Ethereum wallet

  • Mobile money 

 

Enter the recipient’s details, amount, and confirm with your PIN.

Yes, transfers reflect within seconds. Some may take 1–2 mins due to blockchain confirmation.

Yes. Share your payment link or Social ID, anyone can pay you directly.

Blockchain Transactions

All transactions go through the blockchain first. This means:

  • Verified ownership

     

  • Transparent logs 

     

  • Added security

Yes, after the blockchain confirms the transaction (usually within seconds).

Request, Schedule & Recurring Payments

Yes. Send a:

  • Payment link

  • Your Social ID

They can pay you directly from the link.

Yes:

  • Schedule one-time payments

  • Automate recurring payments (daily, weekly, monthly)

  • Choose the time they’re sent

Security & Protection

SpennX uses:

  • Blockchain encryption

  • OTPs & biometric logins

  • Smart fraud detection 

  • A wallet freeze option

Freeze your account instantly in the app. Then contact support, we’ll investigate and secure your wallet. 

SpennX follows strict blockchain security standards and anti-fraud protocols.

Virtual Card & Payment Options

Yes, a Visa virtual card for:

  • Online shopping

  • POS & QR payments 

  • International spending (USD, GBP, NGN)

Send/receive via:

  • Phone number

  • Ethereum address

  • Bank account

  • Mobile money 

  • Cash pickup (in supported countries)
Multi-Currency Wallet & Exchange

Yes. You can:

  • Store over 40 currencies (₦, $, €, GHS, KES…)

     

  • Convert instantly 

     

  • Pay in the currency you choose

In the app, go to:
Settings > Wallet Preferences > Default Currency

Getting Paid (Links, Products, Subscriptions)

Use:

  • A shareable payment link

  • An invoice 

  • Your Social ID (e.g. @yourname)

Yes. Upload your items, set pricing, create subscriptions, and get paid automatically.

Business Tools, Ticketing & Bulk Payments 

Yes, SpennX for Business lets you:

  • Accept mobile & card payments

  • Track sales and generate invoices

  • Sell digital products or services 

  • Split payments between partners or staff

Yes. You can create, sell, and manage event or service tickets directly in the app. Customers can pay and receive e-tickets instantly.

Yes. Use the Bulk Transfer feature to send money to multiple recipients at once, fast and efficient.

POS & Mobile Payments

It runs 100% on your phone, no physical machine needed. Accept:

  • QR payments

  • Wallet approvals 

  • UPC code scans

Yes, if you have the internet. Works anywhere your phone works.

Transfer Fees & Rates

No. You get the real-time market rate, no extra markup. 

SpennX is transparent: no hidden charges.

Referral, Social ID & Account Linking

Your Social ID (e.g. @ade_johnson) is your personal payment tag. Share it to get paid faster.

Invite friends using your referral code. When they sign up and use SpennX, you get rewarded directly to your wallet.

Wallet, Reports & Dashboard

Go to Wallet > Dashboard to:

  • See all activity

  • Filter by date, type, or currency 

  • Export reports as PDF/CSV

Yes. You’ll see:

  • Upcoming payments

  • Recurring setups 

  • Status of each one
Customer Support

We’re here for you:

  • Chat in the app

     

  • Email our support team [email protected]

     

  • Call us (Mon–Fri, 8am–5:30pm) 

Wait 2–3 minutes. If unresolved:

  • Check transaction status in your dashboard 

  • Contact support with your Transaction ID
Quick Fixes & Troubleshooting

Check your dashboard. If it’s still pending after 2–3 minutes, tap:
Help > Chat Support > “Payment Not Received”

Go to:
Card Settings > Enable International Payments
Also, check if the site accepts 3D Secure or virtual cards.

Some basic features may work offline (view balance, scan QR), but sending/receiving needs internet.

Legal & Compliance

Yes, SpennX complies with all applicable local regulations and works closely with regulatory authorities to ensure compliance with financial and security laws.

By using SpennX, you agree to our Terms of Service and Privacy Policy. These documents provide detailed information about our platform’s usage, user rights, and privacy practices.

Yes, SpennX takes your privacy seriously. We adhere to strict data protection standards, and your personal and financial data is encrypted and stored securely.

SpennX is available in multiple countries, but usage may be subject to local laws and regulations. Please check the app or visit our website for the full list of supported countries.

If you violate our terms, your account may be suspended or terminated. This includes engaging in fraudulent activity, money laundering, or violating local financial laws.

For legal or compliance inquiries, you can contact our support team via: [email protected]