How can we help?
Questions? We’re here to help.
Our goal is to provide you with the best experience — whether you need support, guidance, or just want to understand how things work.
Browse our FAQs or contact our support team for assistance.
FAQs
What is SpennX?
SpennX is a fintech company that provides international money transfers and multi-currency accounts, designed to make cross-border payments faster, more affordable, and more transparent than traditional banks.
When will SpennX be launched?
Who can use SpennX?
SpennX is designed for anyone who wants a faster, smarter way to send and receive money across borders. Whether you’re supporting family, paying freelancers, or managing international transactions, SpennX is here to make it simple, secure, and affordable.
How can I add funds to my SpennX account?
You can add funds to your wallet using various methods, such as bank transfers, credit/debit cards, and even by receiving payments from others.
Can I link my bank account to SpennX?
Yes, you can link your bank account to SpennX for easy transfers and funding options.
Are there fees associated with SpennX?
SpennX strives to offer competitive fees with no hidden charges. However, specific fees may apply depending on the type of transaction or service you use. Please refer to our fee schedule for details.
What happens when the recipient doesn’t claim the money sent?
A recipient has five (5) days window to claim the money received, if the money is still unclaimed after five (5) days, it will automatically be refunded to the sender.
What makes SpennX better than other digital wallets?
SpennX is built to go beyond what traditional wallets offer. With lightning-fast international transfers, competitive exchange rates, no hidden fees, and a seamless user experience, we put transparency and convenience first. Plus, our smart features are designed to save you time and money—whether you’re sending funds home, paying globally, or managing multiple currencies.
Can I use SpennX for business transactions?
Absolutely! SpennX offers business solutions to help streamline financial operations and facilitate secure transactions for businesses of all sizes.
Can I use SpennX on multiple devices?
Yes, you can access your SpennX account on multiple devices, including smartphones, tablets, and computers, for your convenience.
What happens if I lose my device and SpennX is installed?
In the event of a lost or stolen device, your funds and personal information are protected by a secure PIN and password. However, it’s essential to contact our support team immediately to secure your account.
Can I use SpennX for internation transactions?
Absolutely! SpennX allows you to send and receive money globally, making international transactions fast and cost-effective.
Is there a limit on the amount of money I can send on SpennX?
SpennX may have limits on the amount of money you can transact, depending on your account type and verification level. These limits can be increased by verifying your identity.
How long does it take to receive money to SpennX?
SpennX transactions are typically processed in real-time, so you’ll receive money instantly.
Can I set up recurring payments with SpennX?
Yes, SpennX offers the option to set up recurring payments, making it easy to manage regular bills and subscriptions.